These Terms of Service (“Terms”) are a binding agreement between you (or the organization you represent, the “Customer”) and Rebase Technologies Ltd, a company registered in England and Wales (Company No. 17380046), trading as Rebase (“Rebase”, “we”, “us”), with registered office at 71-75 Shelton Street, London, Greater London, WC2H 9JQ. If you use Rebase on behalf of an organization, you represent that you are authorized to bind it.
1. The service
Rebase provides a widget that lets visitors to your website send reports, packet links your team sends to people who need help, an Inbox to review both, sending to a connected issue tracker, and optional replay and AI triage. We may update, add, or remove features over time.
Intended use. Rebase is built for live websites your end-users use, and also works on test and local websites. Wherever you deploy it, you are responsible for configuring masking, providing any notices your end-users require, deciding whether Replay needs their consent, and determining that the service is suitable for your environment; the Privacy & Compliance Guide explains how.
Service changes. Features may change, be limited, or be discontinued, and the service is provided without uptime guarantees except where separately agreed in writing.
2. Accounts & eligibility
You must provide accurate information, keep your account secure, and be at least 16 years old. You are responsible for activity under your account and for your teammates’ and end-users’ use of the service.
3. Plans & billing
Plans apply per organisation and include unlimited workspaces, websites and teammates, with one monthly report allowance shared across the organisation. People who send reports never need an account. AI processing is included within the report allowance. There are no automatic overage charges. A card-required trial lasts 14 days and includes 100 reports total; cancel before it ends to avoid renewal. Prices, renewal terms and checkout availability appear in the app before payment.
Where a paid subscription is available, its price and billing interval are shown before checkout. Subscriptions renew until cancelled through the Stripe billing portal. Existing subscriptions remain governed by their agreed price; fees are non-refundable except where required by law.
There is no separate AI-credit allowance. New reports count against the organisation's monthly report allowance and service limits. A workspace owner can turn AI processing off in workspace settings; when evidence is insufficient or processing fails, reports retain their captured evidence and continue to be delivered. Follow-up questions are offered only when useful.
4. Acceptable use
You agree not to:
- Use the service unlawfully or to infringe others’ rights;
- Install the widget on a site you do not control or are not authorized to instrument;
- Capture data you have no right to collect, or intentionally capture sensitive personal data the widget is designed to mask;
- Probe, scrape, overload, or attempt to bypass the security of the service;
- Resell or provide the service to third parties except as permitted.
5. Customer responsibilities & data
You are responsible for the site(s) where you deploy the widget and for the data captured through it (“Customer Data”). You must have all rights and consents needed to capture that data, configure masking for sensitive fields, and provide your end-users with any required notices. The Privacy & Compliance Guide explains how to establish a lawful basis, gate the widget behind consent, and configure masking. Our handling of Customer Data is governed by the Privacy Policy and the Data Processing Addendum.
6. Ownership & feedback
As between the parties, you retain all rights to your Customer Data. Rebase retains all rights to the service, software, and brand. You grant us the limited rights needed to host and process Customer Data to provide the service. If you send us suggestions or feedback about the service, we may use them without restriction or obligation to you.
7. Third-party integrations
The service integrates with third-party tools you choose to connect (such as issue trackers, Slack, and AI agents via MCP). When you connect an integration, the report it sends (its title, description, captured details, any screenshot and a link to any replay, never the replay itself) is sent to that provider and handled under the provider’s own terms; we are not responsible for third-party tools. The Subprocessors page describes what each integration receives.
8. AI features
The service includes AI-assisted features, such as triage that summarizes reports, suggests a type, priority and title, finds related reports and may ask the person who reported one follow-up question. AI is included in every plan with no separate allowance, and a workspace owner can turn it off in workspace settings. A minimized, scrubbed portion of report text is processed by the AI provider listed on our Subprocessors page and is never used to train models. AI output can be incomplete or incorrect — it is an aid, not advice, and you should review it before relying on it. See the AI Policy.
9. Disclaimers
The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
10. Limitation of liability
Nothing in these Terms excludes or limits either party’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Subject to that, and to the maximum extent permitted by law, neither party will be liable under or in connection with these Terms for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or anticipated savings, even if advised of the possibility of such damages.
Subject to the two paragraphs above, Rebase’s total aggregate liability for all claims arising out of or in connection with these Terms and the DPA — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — will not exceed the greater of (a) the amounts paid or payable by you to Rebase in the 12 months immediately before the first event giving rise to liability and (b) £1,000.
11. Indemnification
You will defend and indemnify Rebase against claims arising from your Customer Data, your use of the service, or your breach of these Terms, except to the extent the claim results from our breach of these Terms.
12. Term & termination
These Terms apply while you use the service. We may suspend or terminate access for breach or to protect the service. You may stop using the service at any time. On termination, your right to use the service ends and we will delete or return Customer Data as described in the DPA.
13. Assignment
We may assign or novate these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets; the transfer takes effect when we give notice of it (for example by posting here). You may not assign these Terms without our prior written consent, which will not be unreasonably withheld.
14. General
- Entire agreement. These Terms, together with the DPA, the Privacy Policy, and the plan you purchase, are the entire agreement between the parties and supersede all prior discussions. Neither party has relied on any statement not set out in them — though nothing in this clause limits liability for fraudulent misrepresentation.
- Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary (or severed), and the rest of the Terms remain in force.
- Waiver. Failing to enforce a provision is not a waiver of the right to enforce it later.
- Relationship. The parties are independent contractors; these Terms create no partnership, joint venture, or agency.
- Third parties. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than your payment obligations.
- Notices. Formal notices to us go to support@rebase.dev; notices to you go to the email address on your account. Notice is treated as given one business day after sending.
15. Governing law
These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws rules, and disputes will be resolved in the courts of England and Wales.
16. Changes
We may update these Terms. If we make material changes, we will provide notice (e.g. by posting here with a new date). Continued use after changes take effect constitutes acceptance.
17. Contact
Questions about these Terms? Email support@rebase.dev.