Terms of Service

Last updated June 10, 2026

These Terms govern your access to and use of Rebase. By creating an account, installing the widget, or otherwise using the service, you agree to them.

These Terms of Service (“Terms”) are a binding agreement between you (or the organization you represent, the “Customer”) and Rebase (Collectables Ltd). If you use Rebase on behalf of an organization, you represent that you are authorized to bind it.

1. The service

Rebase provides an embeddable widget and platform for capturing on-page feedback, turning it into structured tickets, and syncing those tickets to a connected issue tracker, along with related collaboration and notification features. We may update, add, or remove features over time.

Beta notice. Rebase is currently offered in open beta. Some features may change, be limited, or be discontinued, and the service is provided without uptime guarantees except where separately agreed in writing.

2. Accounts & eligibility

You must provide accurate information, keep your account secure, and be at least 16 years old. You are responsible for activity under your account and for your team members’ and end-users’ use of the service.

3. Plans, billing & trials

  • Paid plans are billed per project. The Pro plan is $19/month, which includes 5 seats; additional seats are $4/seat/month.
  • New projects may start a 7-day free trial. A valid payment method is required to begin the trial, and the subscription converts to paid at the end of the trial unless cancelled.
  • Subscriptions renew automatically until cancelled. You can manage or cancel your subscription at any time through the Stripe billing portal; cancellation takes effect at the end of the current billing period.
  • Fees are non-refundable except where required by law.

4. Acceptable use

You agree not to:

  • Use the service unlawfully or to infringe others’ rights;
  • Install the widget on a site you do not control or are not authorized to instrument;
  • Capture data you have no right to collect, or intentionally capture sensitive personal data the widget is designed to mask;
  • Probe, scrape, overload, or attempt to bypass the security of the service;
  • Resell or provide the service to third parties except as permitted.

5. Customer responsibilities & data

You are responsible for the site(s) where you deploy the widget and for the data captured through it (“Customer Data”). You must have all rights and consents needed to capture that data, configure masking for sensitive fields, and provide your end-users with any required notices. Our handling of Customer Data is governed by the Privacy Policy and the Data Processing Addendum.

6. Ownership

As between the parties, you retain all rights to your Customer Data. Rebase retains all rights to the service, software, and brand. You grant us the limited rights needed to host and process Customer Data to provide the service.

7. Third-party integrations

The service integrates with third-party tools you choose to connect (such as GitHub and other issue trackers, and AI agents via MCP). Your use of those tools is governed by their own terms, and we are not responsible for them.

8. Disclaimers

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

9. Limitation of liability

To the maximum extent permitted by law, Rebase will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim will not exceed the amounts you paid to Rebase in the 12 months before the event giving rise to the claim.

10. Indemnification

You will defend and indemnify Rebase against claims arising from your Customer Data, your use of the service, or your breach of these Terms.

11. Term & termination

These Terms apply while you use the service. We may suspend or terminate access for breach or to protect the service. You may stop using the service at any time. On termination, your right to use the service ends and we will delete or return Customer Data as described in the DPA.

12. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws rules, and disputes will be resolved in the courts of England and Wales.

13. Changes

We may update these Terms. If we make material changes, we will provide notice (e.g. by posting here with a new date). Continued use after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms? Email support@rebase.dev.