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They don’t have to show you. It’s already saved.

Send a customer one link. Their browser has kept up to 24 hours of their visit, so they press Send and you see what happened. No screen-share, and nobody has to reproduce it.

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When a customer says it broke, you usually ask them to do it again. Their browser already saved the visit, so they press Send and you see it.

The bug already happened. Their browser saved it.

The packet lands in your Inbox with the pages, clicks, failed requests and errors from their visit. Nothing leaves their browser until they choose.

Customers write one sentence, and Rebase attaches the technical side.

A replay is their call, offered only when they try it again, and sent only if they pick it.

Escalate in one click, with everything engineering would have asked for.

Works withGitHubLinearJiraAsanaSlackand any MCP client

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How it works. Three steps, nothing to build.

  1. 01Request a packet

    From the Inbox, from Slack with /rebase, or by mentioning Rebase on a GitHub or Linear issue.

  2. 02Send them the link

    They open it and see the visit their browser saved. No account, and no describing it again.

  3. 03They press Send

    The packet lands in your Inbox. If nothing was saved, they can try it again while Rebase records.

Plans from $69 a month, with unlimited websites and teammates.

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Questions, answered.

Your customer’s recent visit, already saved. Rebase keeps up to 24 hours of it in their own browser, so when a description isn’t enough, support sends one link and the customer shares what happened.

More of the platform. The other parts of Rebase.

Capture. What comes with a report: pages, clicks, failed requests and errors.

AI triage. A summary, a type and a place to start on every report.

Privacy. What’s masked, what’s never captured, and what customers choose.

Next time something breaks, you’ll already know what happened.

Get startedPackets docs